NHS Help: Online

The NHS provides information and advice about mental health support online via NHS Inform.

It has a mental wellbeing page with advice on dealing with low mood, anxiety, phobias, stress and where you can get help.

  • How aware are you of NHS Inform?
  • How likely are you to seek mental health support from NHS Inform?
  • If you have used NHS Inform, what has been your experience of it?
  • What improvements do you think could be made?

Why the contribution is important

It is important for us to learn about your experiences and ideas for improvements so we can make it easier for young people to get mental health support from NHS online services.

by ScotParlCEU on October 29, 2018 at 10:12AM

Current Rating

Average score : 4.0
Based on : 1 vote


  • Posted by Mirren2018 November 07, 2018 at 10:33

    Online help from NHS , would benefit a lot of young child’s minds , as they can express themseleves by there thoughts instead of communicating verbally , as some have anxiety as I myself find it best to keep my thoughts to myself or express them over computer , mobile , etc. Online NHS would be a lot better for those who wouldn’t want to be judged , and for those who need help but scared to come forward , as I myself have been diagnosed with depression from my local GP , and got medicine right away with only being in the room 5 minutes. I think if I had a longer period of time to speak my mind I think things would have went another way.
  • Posted by ScotParlModerator November 08, 2018 at 11:23

    Thanks for sharing your experiences with us Mirren2018 - having an online chat facility with a practitioner sounds like a really interesting idea, thanks for posting.

    What does everyone else think of this as a way to help young people who might be feeling anxious/low etc?
  • Posted by endowarrior_x November 26, 2018 at 00:06

    I found the NHS inform page helped me with recognising that things weren't quite right when I had issues with depression. I read the information provided and was able to take some strategies away from that to try and see if it would help me manage my own health.
  • Posted by eilidhh101 November 29, 2018 at 07:12

    I think that chat is a good idea. Young people can often be scared of speaking about mental health for fear of not being taken seriously by adults. If there's someone who's always going to be there to listen that could be a huge help, especially since some people who are struggling may find it easier to type than to speak.
  • Posted by Muirhouse2611 December 06, 2018 at 15:51

    The group discussion about mental health support at Muirhouse Millennium Centre on Monday 26th November 2018 highlighted that NHS support online was “not great” and “never used” by some young people.

    The group said that online resources had the potential to be helpful, but not as a “standalone” support option.

    The group discussed Mirren2018’s idea to provide instant messaging counselling on the NHS and agreed that the service could be useful but “could not replace face to face support” as it is important to be able to read body language and subtext. They felt that instant messaging support could result in emergency services being unnecessarily deployed as context could be misinterpreted and result in a young person having the police or ambulance arrive at the door unexpectedly, as was one young person’s experience after using a similar Instant Messaging service provided by a children’s charity.
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