NHS Help: Over the phone

The NHS provides mental health support and advice over the phone via services like 111 & Breathing Space.

The NHS 24 111 service provides urgent health advice out of hours, when your GP practice is closed.

Breathing Space helps people who are experiencing low mood, depression or anxiety.

  • How aware are you of NHS telephone services like Breathing Space or 111?
  • How likely are you to use these NHS telephone services?
  • If you have used NHS telephone services, what has been your experience of using it?
  • What improvements do you think could be made?

Why the contribution is important

It is important for us to learn about your experiences and ideas for improvements so we can make it easier for young people to get mental health support from NHS telephone services.

by ScotParlCEU on October 25, 2018 at 02:55PM

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  • Posted by endowarrior_x November 26, 2018 at 00:21

    I have used Breathing Space at certain periods in my life. The person on the other end of the phone was so kind she stayed on the phone and spoke to me for half an hour and just listened which helped lots. They were very aware of mental health but also chronic illness and understood the impact both can have. There have been other times when they've helped me through a really low day and suggested things I could do to try and help myself feel better. I think breathing space should be a 24hr service like Samaritans I understand that would be difficult due to budget but I'd totally work on the phones giving people support if I had the chance. The people at Breathing Space are amazing they got me through some of the worst stages in my life and I'll always be grateful to them.
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