NHS Help: Over the phone

The NHS provides mental health support and advice over the phone via services like 111 & Breathing Space.

The NHS 24 111 service provides urgent health advice out of hours, when your GP practice is closed.

Breathing Space helps people who are experiencing low mood, depression or anxiety.

  • How aware are the young people you care for of NHS telephone services like Breathing Space or 111?
  • How likely are they to use these NHS telephone services?
  • If they have used NHS telephone services, what has been their experience of using it?
  • What improvements do you think could be made?

Why the contribution is important

It is important for us to learn about your experiences and ideas for improvements so we can make it easier for young people to get mental health support from NHS telephone services.

by ScotParlCEU on November 06, 2018 at 07:59PM

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  • Posted by Apple11 November 14, 2018 at 23:33

    Young people are increasingly aware. Excellent information is provided in schools. Many schools have representatives of various support organisations visit during health weeks an this helps to raise awareness and in my experience this make the services feel more approachable to young people.
  • Posted by Debs23 November 21, 2018 at 17:22

    As a parent who has tried to access help via 111 for my daughter who at the time was having a crisis and a severe episode of psychosis to be told by the on duty cpn who took the call to try and act normal was a huge faliure in the system to me, i also think the provision from cahms to adult service's need to be reviewed
  • Posted by Sarah87 November 25, 2018 at 18:47

    The GP isn't equipped to deal with crisis or mental health. All they say they will do is refer to CAMHS and then it's a waiting. CAMHS are all to quick to discharge as they are so short staffed. Nhs24 have no emergency resources. Having a child attempting to kill themselves to be told they is no adolescent duty worker on and to see GP on Monday isn't good enough.
  • Posted by Louisew6 December 07, 2018 at 15:30

    There should be access to Camhs during the out of hours period.
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